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Big rooms. Uninspired formats. If you’ve attended a training and development session, you know that it’s so much harder to get it right.
We eschew this traditional methodology—instead prioritizing tailor-made, hands-on training and fresh technique. Studies show that smaller, focused classes lead to more active learning in higher education. Why should corporate achievement differ?
With our signature enthusiasm, coached assesses and identifies your company’s potential strengths, crafting custom strategies that align with its values, policies and procedures.
The goal? Not just growth, but holistic
transformation. Development that lasts.
We also work with individuals, readying them for a competitive, ever-changing landscape through detailed job preparation.
With our knack for identifying strengths and locating talent—and our clients’ proven success everywhere from retail to hospitality—coached is poised to change the business landscape, shift the culture of service, and convert customers into loyal brand champions.
Facilitator, Founder & Managing Director
Zena has trained across the world. Earning a Bachelor of Arts (Hons) degree at Bournemouth University in England, she found her passion in the hospitality industry pursuing a career at Hyatt Regency, Trinidad, in the country of her birth. There, receiving great recognition for her ability to connect with customers, she quickly rose in rank, becoming Sales Lead at First.
It was here that she realized her passion for entrepreneurship. Zena combined her education and experience to create a robust business — coached.
She creates environments where both employee and customer are in harmony, working together in the true spirit of service.
Philosophy
Zena believes that everyone is uniquely different. This philosophy serves as the foundation of coached. She seeks to meaningfully and personally connect with everyone she works with. It’s an approach that has worked. Her clients have seen their teams transform into dynamic service champions and clients become loyalists.
Zena, who leads all programmes and services at coached, is focused on bringing out the best in others. She creates environments where both employee and customer are in harmony, working together in the true spirit of service.
She creates environments where both employee and customer are in harmony, working together in the true spirit of service.
Philosophy
Zena believes that everyone is uniquely different. This philosophy serves as the foundation of Coached. She seeks to meaningfully and personally connect with everyone she works with. It’s an approach that has worked. Her clients have seen their teams transform into dynamic service champions and clients become loyalists.
Zena, who leads all programmes and services at Coached, is focused on bringing out the best in others. She creates environments where both employee and customer are in harmony, working together in the true spirit of service.
