Chief Commercial Officer, Aruba Airport Authority N.V
“In 2016 coached assisted our airport with Customer Service Training for the Front line and Concession staff. This resulted in a 3-month journey during which the concessionaires were prepared to begin building a culture of care for Customers and Associates and for Leaders to build a culture of care. Both the airport concessionaires and the airport management were very pleased with the service provided by coached”
Founder Silverline Office, Barbados
“coached has been of great help in our companies to evaluate our staff and provide customer service and sales training. coached perspective and close-up service proved invaluable to realize more of the team’s potential and coached have helped us interview candidates to find the right fit for open positions in our organization”.
Managing Director / General Manager, Chinsons Grill Shack
“Every restaurant has two critical ingredients, no pun intended for success. Great food, and customer service. Though one can possibly survive without the other, both in union is the perfect recipe for any restaurant owner. coached, owned and operated by Zena was a heaven sent for our 20 year old business. Known for our great food, Zena was able to elevate our customer service to a level instantly noticed by our customers. A must use service for any restaurant looking to stand out from the crowd.”
Operational Manager, Silverline Systems Trinidad
“Working with coached has been a tremendous benefit to each and every one of our team members. From office staff to installers have consistently received compliments and positive feedback from customers about the level of customer service and care they receive. This, in my opinion, is a direct reflection of the training received by coached.”
Owner, Magnolia Cafe
“The team at coached, is both professional and knowledgeable, Zena was able to flesh out issues that I wasn’t able to articulate and create a dynamic solution that worked for my team. I can confidently recommend coached to organisations seeking to achieve sustainable excellence in their arena. It was truly a pleasure and I look forward to working with coached in the near future.
Operations, Airport Hospitality Industry N.V.
“We have used the services of coached multiple times, for coaching and training of our associates to increase our service levels of our associates. coached has also put together our operation guide for the Vip Lounges at the airport. We highly recommend this company.”
Assistant Manager, Chinsons Grill Shack
“Training with coached is phenomenal. Zena definitely knows what she’s doing and is very professional with a big heart. Zena has the passion and vision to share exceptional customer service and leadership skills to reach each staff member based on their individual need for growth and continuous development. I highly recommend coached to any company seeking to develop and enhance their skills and services, this is the kind of support system that every organization need to invest in. Also, I want to add that Zena’s smile and energy always lights up the room and can easily be absorbed by every one she comes in contact with. Zena is very inspiring and it is a privilege to be mentored and trained by coached. We will definitely be working with coached again in the near future.”
Manager, Magnolia
We are very impressed with both the content coverage and the quality of the coaching and development provided. As a new manager at Magnolia, Zena helped me understand the value of catering to customers’ needs both internally and externally. If you’re operating a Customer focused business I would highly recommend using coached for your training and development solutions as they are great at encouraging a holistic approach that leaves a lasting impact.
